Cancellation Policy

At Gold Coast Lymphatic Massage, we understand that life can be unpredictable, and sometimes schedules change. To help us manage appointments effectively and ensure all clients have access to our services, we’ve implemented the following cancellation policy.

Appointment Reminders

One Week Reminder:
A friendly reminder will be sent via text message one week before your scheduled appointment to help you plan ahead.

48-Hour Reminder:
A second reminder will be sent 48 hours prior to your appointment.

These reminders are designed to give you ample notice to confirm, reschedule, or cancel your booking if necessary.

Cancellation Policy

We require at least 48 hours’ notice if you need to cancel or reschedule your appointment.

Cancellations or Rescheduling Made With 48+ Hours’ Notice:
No fee will be charged.

Cancellations Made Within 48 Hours of Your Appointment:
A 50% cancellation fee will apply.

No-Shows or Same-Day Cancellations:
The full appointment fee will be charged.

Why This Policy?

Last-minute cancellations and no-shows greatly impact our small business and the ability to offer appointments to other clients on our waitlist. This policy ensures that our time, as well as yours, is respected.

How to Notify Us

If you need to cancel or reschedule, please get in touch with the clinic directly.

We thank you for your understanding and support in helping us provide exceptional service to all of our clients.

For any questions about our cancellation policy, please don’t hesitate to get in touch!